FAQ’s
📦 What is the status of my order?
Once you place an order, you’ll receive a confirmation email with your order details. When your digital services is available for download or access, you’ll receive another email with instructions and a download link.
You can also track your order status anytime from your Order History in your account dashboard.
✏️ Can I change my order?
Yes — but only before the services has been delivered or downloaded. If you need to change your order (e.g., switch to a different services or correct an error), please reach out to us through our Contact Us form or Live Chat as soon as possible.
🔁 Do you accept returns or exchanges?
We accept refund or exchange requests under specific conditions, since all of our services are delivered digitally:
The services was not downloaded or accessed
The services was defective or not as described
Your request is made within 7 days of purchase
If your situation qualifies, reach out to our support team using the Contact Us form or Live Chat. We’ll review your request and respond quickly.
❌ How do I cancel my order?
Orders cannot be canceled after 72 hours, unless there was an error during the purchase (e.g., wrong item ordered). If you no longer want the services, email us within 72 hours of purchase — after that, the digital delivery process is considered complete.
🔍 How do I track the progress of my order?
For digital services, you’ll receive an email and/or SMS once your order is processed and your download is ready. Simply click the link in the email or log into your account to access your files.
🏠 Can I change my email or delivery information?
Since we deliver digital services, make sure your email address is accurate when checking out. If you need to change it before the services is delivered, contact us right away using the Contact Us form.
🔐 Is it safe to use my credit or debit card on this site?
Yes! We use secure third-party payment processors that are PCI-compliant, ensuring your data is encrypted and safely handled. We never store your credit card information on our servers.
Have more questions?
Reach out anytime at 📧 mdjtcred@gmail.com or use our Live Chat — we're happy to help!